Omnichannel Solution to Improve Customer Experience
Divert the customers from long waiting times to less waiting time channels
Unified Seamless Platform
Many Channels, One Platform
While making it a truly unified platform, Omnicz Omni provides an integrated solution for various channels. It is assisting customers to connect with their preferred channels like SMS, Video, Voice, Social media messenger, Instagram, Facebook, and WhatsApp. We help to manage auto loads management of the queue, as we divert the customers from long waiting times to less waiting time channels.
Single Sign-On
Improve Security and Agent’s Experience
With the Single Sign-On feature, when a user signs into multiple platforms like video chat, voice, and CMR, Omnicz provides a similar experience to the admins and superiors.
How Omnicz Benefits Your Business
Improvement in Agent’s Experience and Security
- The agents will be able to stay off the login fatigue, as a single sign will help them.
- Once the person logs into Omni, the same agent can be logged in automatically to all the assigned channels.
- There will be fewer redundant errors, as agents will be able to quickly log on to various channels.
- With the Single Sign-On feature, when a user signs into multiple platforms like video chat, voice, and CMR, Omnicz provides a similar experience to the admins and superiors.
- Customers are free to use any touchpoint as per their convenience
Single Report, Various Channels
- There will be insights on all channels from Onmi.
- The customers will be able to understand common and preferred channels from such insights.