Work Simplified for Your Agents
While you can register any query or complaint with the central help desk of the enterprise through email, voice call, social media, bot or chat, and SMS, Onmicz Helpdesk provides you with a multi-channel platform. While providing customers with future references of registered issues, the system will generate an automatic ticket number. There will be monitoring of all the complaints, and queries proactively. The solution also ensures that customers' complaints do not go unattended.
More than just ticketing
The automated help desk technology can bring the context of interaction to the Helpdesk. The agent can view the details of the ticket from the interactions with IVR on any channel. The voice log also got tagged with the relevant ticket number. Agents, with the context- based helpdesk, can provide better customer experience and quick resolution.
No Worry for TAT
There will be real-time status for each ticket. Customers can check the TAT in realtime. The delay beyond such time will be escalated through SMS or email to the relevant stakeholder.