Personalised call experience
Omnicz IVR helps customers to have personalized experience and provide automated response to customers. It will save human resources and provide several responses at the same time. It can handle several callers at a time.
Authenticate the caller
The IVR is suitable for financial domains and banks, where it can authenticate the caller , before paying the money. It is also used in BPO for satisfaction survey as well.
Attract Customers Through IVR
Interactive voice response is an automated phone system technology that will allow callers to access information through voice response system of pre- recorded messages. The person doesn’t have to speak to the agent and can use menu via touch tone keypad selection or speech recognition.
